Support

Get help with DCP and find resources to resolve issues.

Support Channels

Email Support

Contact our support team:

• General Support: [email protected]
• Technical Issues: [email protected]
• Billing: [email protected]

Chat Support

Live chat available:

• Hours: Monday-Friday, 9 AM - 5 PM UTC
• Access: Available in the DCP dashboard

Community Forum

Join our community:

• Ask questions
• Share knowledge
• Connect with other users

Support Tiers

Starter Tier

• Community forum access
• Documentation resources
• Email support (best effort)

Professional Tier

• Email support (24-48 hour response)
• Priority forum access
• Documentation resources

Enterprise Tier

• 24/7 priority support
• Dedicated support channel
• Phone support
• SLA guarantees

Before Contacting Support

To help us assist you quickly:

1. Check Documentation: Review relevant documentation
2. Search FAQ: Check FAQ for common issues
3. Gather Information:
   • Error messages
   • Resource IDs
   • Timestamps
   • Steps to reproduce

Reporting Issues

Bug Reports

When reporting bugs, include:

• Description of the issue
• Steps to reproduce
• Expected vs actual behavior
• Error messages/logs
• Environment details

Feature Requests

Share your ideas:

• Use case description
• Expected functionality
• Benefits to users

Resources

• Documentation
• API Reference
• CLI Reference
• FAQ

Status Page

Check service status:

• Status Page: https://status.dcp.com
• Incident History: View past incidents
• Subscribe: Get status updates