Support
Get help and support
Support
Get help with DCP and find resources to resolve issues.
Support Channels
Email Support
Contact our support team:
- General Support: support@dcp.com
- Technical Issues: tech@dcp.com
- Billing: billing@dcp.com
Chat Support
Live chat available:
- Hours: Monday-Friday, 9 AM - 5 PM UTC
- Access: Available in the DCP dashboard
Community Forum
Join our community:
- Ask questions
- Share knowledge
- Connect with other users
Support Tiers
Starter Tier
- Community forum access
- Documentation resources
- Email support (best effort)
Professional Tier
- Email support (24-48 hour response)
- Priority forum access
- Documentation resources
Enterprise Tier
- 24/7 priority support
- Dedicated support channel
- Phone support
- SLA guarantees
Before Contacting Support
To help us assist you quickly:
- Check Documentation: Review relevant documentation
- Search FAQ: Check FAQ for common issues
- Gather Information:
- Error messages
- Resource IDs
- Timestamps
- Steps to reproduce
Reporting Issues
Bug Reports
When reporting bugs, include:
- Description of the issue
- Steps to reproduce
- Expected vs actual behavior
- Error messages/logs
- Environment details
Feature Requests
Share your ideas:
- Use case description
- Expected functionality
- Benefits to users
Resources
Status Page
Check service status:
- Status Page: https://status.dcp.com
- Incident History: View past incidents
- Subscribe: Get status updates